Privacy Policy

WIATES Technologies (“WIATES”, “we”, “our”, or “us”) is dedicated to safeguarding the privacy, confidentiality, and integrity of the personal and proprietary information entrusted to us. This Privacy Policy outlines our standards and operational procedures regarding the collection, processing, storage, and transfer of information through our website (wiates.com), our cloud applications, software consulting services, client portals, and related digital communications.

By accessing our digital interfaces, engaging our digital product engineering services, or submitting contact inquiries, you acknowledge and agree to the practices described in this Privacy Policy.

Depending on your relationship with WIATES (website visitor, prospective client, enterprise partner, or contractor), we may collect the following categories of information:

• Voluntarily Provided Information: Full name, professional email address, corporate telephone number, job title, company name, project specifications, technical roadmaps, and RFP details submitted via contact forms, scheduling calendars, or direct correspondence.
• Technical & Telemetry Data: IP addresses, browser types and versions, operating system architecture, screen resolution, referral URLs, time zone configurations, and interaction metrics captured via automated diagnostic tools.
• Client Project Data: Source code repositories, architectural diagrams, API configurations, and staging test artifacts shared under mutual Non-Disclosure Agreements (NDAs) during active software delivery engagements.
• Cookies & Local Storage: Session identifiers, theme preferences, and functional tokens strictly necessary to maintain UI states and monitor performance vitals.

WIATES processes data strictly under legitimate business interests, contractual requirements, or explicit consent for the following purposes:

• Service Delivery: Architecting, engineering, deploying, and maintaining custom web applications, mobile platforms, AI pipelines, and cloud solutions.
• Commercial Proposals: Scoping project estimates, preparing Statements of Work (SOWs), and coordinating technical discovery workshops.
• Client Support & SLA Fulfillment: Monitoring uptime, resolving software defects, providing security patches, and providing technical advisory.
• AI & Machine Learning Boundaries: We explicitly state that confidential client source code, proprietary algorithms, and enterprise business data are never used to train public foundational AI models without prior written authorization.
• Legal & Regulatory Compliance: Fulfilling tax, corporate reporting, fraud prevention, and audit obligations under applicable laws.

WIATES does not sell, rent, or trade your personal information to third-party data brokers or marketing aggregators under any circumstances. We may share necessary subsets of data only with vetted subprocessors operating under strict data protection agreements:

• Cloud Hosting & Infrastructure: Amazon Web Services (AWS), Google Cloud Platform (GCP), and Vercel for high-availability cloud infrastructure and CDN edge distribution.
• Enterprise Collaboration & CRM: Secure tools used for client ticket tracking, task management, code repositories (GitHub/GitLab), and encrypted communications.
• Legal Obligations: Authorized statutory authorities or law enforcement agencies when mandated by valid subpoenas, court orders, or applicable regulations.

WIATES operates across global delivery centers, primarily in India, the UAE, and global cloud nodes. Consequently, your data may be processed in jurisdictions with data protection laws distinct from your country of residence.

For transfers originating from the European Economic Area (EEA), United Kingdom, or Switzerland, we enforce Standard Contractual Clauses (SCCs) approved by the European Commission, supplemental technical encryption measures, and organizational safeguards compliant with the General Data Protection Regulation (GDPR).

We implement defense-in-depth security architectures including TLS 1.3 encryption for data in transit, AES-256 encryption for data at rest, role-based access control (RBAC), multi-factor authentication (MFA), continuous vulnerability scans, and isolated VPC networks.

Personal information is retained only as long as required to fulfill the specific purposes outlined in this policy or as mandated by statutory limitation periods (typically 3 to 7 years for commercial agreements and financial records). Upon expiration of the retention window, data is securely overwritten or cryptographically shredded.

Under applicable data protection laws (such as GDPR, CCPA, and India DPDP Act), you possess the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information WIATES maintains about you.
• Right to Rectification: Request correction of inaccurate or incomplete corporate/personal records.
• Right to Erasure (“Right to be Forgotten”): Request permanent deletion of your data, subject to statutory retention obligations.
• Right to Restriction & Objection: Object to processing carried out under legitimate interest grounds or request suspension of processing.
• Right to Data Portability: Obtain your structured data in a commonly used, machine-readable format.

To exercise any of these statutory rights, please email our Data Privacy Officer at support@wiates.com. We verify identities and respond within 30 calendar days without charging processing fees.

If you have questions, regulatory feedback, or complaints regarding this Privacy Policy or our security protocols, please contact our legal desk: